I think I fixed my journal formatting again after HOURS of trial and error, loads of frustration and NO help from AOL. The Journal Lady would not forward my note to her to Tech Help because, uh, that's not her job. And probably there is no Tech Help out there to forward to. And if there is, they're tired of hearing from Journal people and their problems with AOL's shit software and useless Journal Help page.
I'm not sure if the problem is fixed or not, but a test entry and edit worked out ok. I have to thank Highwaygirl and her problems last Friday night with Hamster Time for giving me a clue as I took shots in the dark in finding a solution. I went to my Internet Options in XP's Control Panel and deleted all cookies, Temporary Files, and set the Days down to 8. Now things seem to be working.
I'm not sure if the problem was caused by so many people visiting my site during it's day (Saturday) on the Today's Top Five selections. At least 300 visitors dropped in and the problems began that evening. I visited other Journaler's pages and noticed they also had format problems just like mine. I would think that AOL would know about this now and update their useless Journal Help page with some simple instructions. It doesn't matter that it was an XP setting that needed attention, it affected one of their features and is apparently a common problem. It would have saved me, and others, MANY HOURS of frustration and 'journal abandonment'.
3 comments:
Poor Life! I hate that for you!
I was so excited to hear that you were on the Top 5 list the other day! You now have had over 700 visitors. Isn't that amazing? I've linked to you on my blog. Go Team Viva La Fisty!
Actually, the problems you had were journal-wide and were fixed as of this morning. John Scalzi is the person to talk to, not Jennifer. His journal is : http://journals.aol.com/johnmscalzi/bytheway/ and he can be emailed at JMSJournal. He's been pretty good about getting the word out to the tech folk. And he's got a decent journal, too! I share in your pain. Let's hope AOL ups the ante in this area and gets on track with the support we've been begging for, eh?
I agree .. aol is shyt!!!! I had a great journal and had lots of people who were daily readers of my journal and due to the frustration of the problems from the aol software and NO tech help .. and some personal reasons I deleted it and started it over. i give you credit for hanging in there. BERLY
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